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**The company BISCUITERIE DE PROVENCE is registered in the trade register under number 381 381 366 RCS. Its postal address is ZA LES GRANDS PRES 26110 SAINT MAURICE SUR EYGUES, FRANCE, and its email address is boutique@biscuiteriedeprovence.com. Any order placed for a product listed in the online store on the website www.biscuiteriedeprovence.com requires prior consultation and acceptance of these general terms and conditions of sale. Clicking to validate the order implies full acceptance of these terms. This click is equivalent to a "digital signature."**
**OBJECTIVE**
The purpose of these general terms and conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by BISCUITERIE DE PROVENCE to the consumer.
**ORDER CONFIRMATION**
*Placing an Order:* To place an order, the User must log in with their username (email address) and password. For any first order, the User must follow the account creation procedure indicated on the Website.
In case of a lost or forgotten password, the User can request it directly on the website. They will then receive their password at the email address provided at the time of registration.
*Order Registration and Validation:* When the User clicks on "Validate my order" after the ordering process, they declare acceptance of it and all the present General Terms and Conditions fully and without reservation. The data recorded by www.biscuiteriedeprovence.com constitutes proof of all transactions carried out by www.biscuiteriedeprovence.com and its customers.
The data recorded by the payment system constitutes proof of financial transactions. Once the cart is validated, the User must accept the General Terms and Conditions, choose the address, the delivery method, and the payment method, this last step formalizing the contract between BISCUITERIE DE PROVENCE and the User.
Any order implies acceptance of the prices and descriptions of the products available for sale.
BISCUITERIE DE PROVENCE will acknowledge receipt of the order as soon as it is validated by sending an email. In certain cases, such as non-payment, incorrect address, or other issues with the User's account, BISCUITERIE DE PROVENCE reserves the right to block the User's order until the issue is resolved.
For any questions regarding order tracking, the User should consult their customer account on the Website or call +33 4 75 26 02 98 from Monday to Friday, 10:00 AM to 6:00 PM.
**TRANSACTION PROOF**
Computerized records, kept in the information systems of the BISCUITERIE DE PROVENCE under reasonable security conditions, are considered proof of the communications, orders, and payments made between the parties.
The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.
**AVAILABILITY**
In the event of product unavailability after placing the order, BISCUITERIE DE PROVENCE will inform the Buyer by email or phone within 3 working days - 72 hours. The Buyer may then request the cancellation of their order or the exchange of the missing products. In the event of cancellation, the Buyer will be refunded within a maximum of thirty (30) days from the date of receipt of their refund request.
**VALIDITY PERIOD OF THE OFFER AND ITS PRICE**
*Validity Period:* Offers on the website are valid as long as they are online. *Geographical Scope:* Offers are valid for any purchase made online and for delivery within mainland France.
The products governed by these General Terms and Conditions are those listed on the Website and indicated as sold and shipped by BISCUITERIE DE PROVENCE. Product photographs are not contractual.
Product prices are indicated in Euros, including all taxes. They take into account VAT and any applicable discounts on the day of the order.
Product prices do not include handling and delivery costs. The amount of delivery costs will be specified on the order form before the order is validated.
**PROMO CODES**
If your order is more than 3 days old or if a promo code has expired, we will no longer be able to apply a promotional rate.
If your order is less than 3 days old and a promo code is still valid, we can refund the difference in the form of a one-time credit note with no expiration date.
**DELIVERY METHODS**
Products are delivered to the address indicated by the consumer on the order form and only to the geographical areas we serve.
All products leave our premises in perfect condition. The client must report any signs of damage (holes, crushing marks, etc.) on the package to the carrier (or postal worker) and, if necessary, refuse the package. An identical new product will then be sent to you at no cost.
The exchange of any product reported as damaged after transportation, without any reservation being made upon receipt of the package, cannot be covered.
As with any shipment, there may be a delay, or the product may get lost. In such a case, we contact the carrier to initiate an investigation. All efforts are made, as long as necessary, to locate this package. If needed, the merchant will be reimbursed by the carrier and will send an identical package at their own expense.
We decline any responsibility for extended delivery times due to the carrier, particularly in case of product loss, bad weather, or strikes.
**DELIVERIES TO RELAY POINTS - UNCLAIMED PACKAGES**
If a package delivered to a relay point is not claimed within the time limits set by the carrier and is returned to us, we will issue a voucher for the value of the order (excluding shipping costs) valid for 1 year.
**DELIVERY ISSUES CAUSED BY THE CARRIER**
Any delivery anomaly (damage, missing product compared to the delivery slip, damaged package, broken products, etc.) must be indicated on the delivery slip in the form of "written reservations," accompanied by the client's signature.
The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) working days following the delivery date, detailing the claims.
The consumer must send a copy of this letter to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES. Without this documentation, no exchanges can be made.
**DELIVERY ERRORS**
The consumer must submit any delivery error and/or product non-conformity in nature or quality compared to the information on the order form to BISCUITERIE DE PROVENCE on the day of delivery or at the latest the first working day following delivery.
Beyond this period, any claim will be rejected. Such a claim should be made to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES.
Any claim not made following the above rules and within the stipulated time will not be considered, releasing BISCUITERIE DE PROVENCE from any responsibility towards the consumer.
In case of a delivery error or exchange, any product to be exchanged or refunded must be returned in its entirety and in its original packaging in impeccable condition to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES.
To be accepted, any return must be reported and have prior approval from BISCUITERIE DE PROVENCE, which will re-dispatch the package to the correct address if approved.
Shipping costs are covered by BISCUITERIE DE PROVENCE unless it is found that the product does not correspond to the original declaration made by the consumer in the return request.
**RIGHT OF WITHDRAWAL**
The right of withdrawal applies only to physical persons.
In accordance with Articles L. 120-20, the consumer has fourteen (14) calendar days to return, at their expense, products that do not suit them. This period starts from the date of receipt of the consumer's order. Any return must be reported in advance to the customer service of BISCUITERIE DE PROVENCE. The product must be returned to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES.
Only products returned in their entirety, in their original complete and intact packaging, and in perfect resale condition, will be accepted. Any product that has been damaged or whose original packaging has been deteriorated will not be refunded, exchanged, or returned. This right of withdrawal is exercised without penalty, except for shipping and return costs. In the event of exercising the right of withdrawal, the consumer may choose between a refund of the sums paid or an exchange of the product. In the case of an exchange, the return shipping will be at the consumer's expense.
In case of exercising the right of withdrawal, BISCUITERIE DE PROVENCE will make every effort to refund the consumer within fourteen (14) days.
**RIGHTS OF USE**
The use of trademarks present on the site is strictly prohibited.
**FORCE MAJEURE**
None of the parties shall have failed in its contractual obligations to the extent that their execution is delayed, hindered, or prevented by a fortuitous event of force majeure. Any irresistible event, external to the parties, unforeseeable, inevitable, independent of the parties' will, and which cannot be prevented by them despite all reasonable efforts will be considered as a force majeure event.
The party affected by such circumstances shall notify the other within ten working days from the date on which it becomes aware of them.
The two parties will then come together within three months, unless impossible due to the force majeure event, to examine the impact of the event and agree on the conditions under which the contract will be continued. If the force majeure event lasts for more than one month, these general terms and conditions may be terminated by the affected party.
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